Frequently Asked Questions




How often does our company come out?

Do we work through the winter?

What happens when it snows or rains?

Do I need to be home?

Can we work with your dog in the yard?

What if I want to skip a service day?

What do we do with the waste?

What about cleanliness?

How do I pay you?

Are there any contracts I have to sign?

Is there an extra charge for the first time?

Is it possible to get a one time only service?

What does your company mean by quality service?

What if I'm late on my monthly payment?






How often does our company come out?

Most of our customers prefer service once a week. Other service schedules are available, please contact us for a plan that serves your needs best.

 

Do we work through the winter?

Yes. Dogs keep making their messes all year long, and we continue to clean up and remove dog waste through winter.

 

What happens when it snows or rains?

We work in most weather, but snow or very cold weather can stop us. If for any reason we are unable to clean on your scheduled day due to weather, we will make every attempt to inform you, and try to reschedule that week's service. As long as there is no heavy snow accumulation, we will clean up to prevent excessive accumulation. We will usually work in the rain, although a very heavy rainfall may stop us.

 

Do I need to be home?

No. As long as we have access to the yard, it is safe to enter, and payment arrangements have been made if you are a customer that pays per visit we will clean the area..

 

Can we work with your dog in the yard?

In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let us into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine your dog. We don't want to take unnecessary risks with your dog or ourselves.

 

What if I want to skip a service day?

If you want us to skip service, we can hold service and you will not be charged for skipped services. There will also be no charge for service missed due to weather or some other event beyond your control. However, if your gate is locked or your dog will not allow us to clean the yard when arrive, it may be necessary to charge for the service call that could not be completed.

 

What do we do with the waste?

The waste is double bagged and left in trash bin, left whereever you tell us to if trash bin is not accesible, or we can take it with us for disposal. This is as long as it is legal for us to transport the waste in regards to local ordinances.

 

What about cleanliness?

Our tools are cleaned between each stop, using a disinfectant to kill ALL known bacteria and virus, which includes the microorganisms that cause parvovirus, kennel cough, and distemper.

 

How do I pay you?

You will be prepaying for your service. We send out invoices on or around the 15th of the month with payment being due by the 1st of the service month. We accept credit cards, check, money order,and cash. We will be setting up our site to allow you to visit and hit a PayPal button which will allow you to pay for services as well. If you are a pay-per-visit customer or one-time clean up customer then payment is made upon service.

 

Are there any contracts I have to sign?

We do not require contracts, there is no minimum service period, and there is no advance notice required to cancel service.

 

Is there an extra charge for the first time?

There may be an extra charge for the first service depending on the amount of waste accumulation.

 

Is it possible to get a one time only service?

Yes. One time only or short-term service is easily arranged.

 

What does your company mean by quality service?

We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know within 24 hours. We will make it right either by coming back to re-clean the yard or by crediting your account. Please note we cannot guarantee our service when working in areas that have tall grass or weeds, or when there are excessive amounts of leaves, ivy, trash, mud, or snow. We also cannot guarantee our service when waste is cleaned from between rocks. But even in these cases, we will always do our absolute best to get every piece of waste.

 

What if I'm late on my monthly payment?

Payment is always due by the first of the month. Our monthly service fees are always paid in advance for the month we will be servicing your yard. If we have not received your payment by the 1st, service will be suspended. If you want to start the service back up a few weeks later, we may need to charge more if the waste has not been picked up for the weeks we did not service you. If for any reason you choose to stop your service during any time frame that has been pre-paid, we will refund you the remaining balance.